Billing & Delivery Information

 

Our goal is to have your order delivered within 4-8 business days (remote locations may take longer).

We accept the following methods of payment:

·         American Express

·         MasterCard

·         Visa

·         Visa/MasterCard Debit

We offer free local delivery depending on distance. Our distance guidelines are:

Minimum OrderDistance (one-way)
$10020km
$20030km
$30040km
$40050km
$50060km

We do not offer local delivery past 60 kilometers (one-way) but offer shipping terms as available with Canada Post.

Credit cards are pre-authorized with the purchase amount at the time the order is placed and the card is fully charged when items are shipped. This information will be sent to the email address you provided to us in your order, so please ensure you provide us with the correct information.Once your order is placed on-line you will be emailed an initial email notice about your order (sub-total, promotions, discounts, shipping fee and taxes) and the total charged to your method of payment.

You will receive an email confirmation with the order number associated with your order, you will need this number to inquire about your order if you are a registered customer (so that you can track your order online) or when/if you call customer service about your order.

As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online.

Your order will arrive with a Packing List. Do not throw this out, since this is the receipt Sturgeon County Kennels Ltd. requires for you to exchange or refund your order.

If you do not receive your goods within 10 business days, please contact us at sckoffice@sturgeoncountykennels.ca or 780-921-3336.

You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you may see separate charges.