Return & Refund Policy

 

At Sturgeon County Kennels, our goal is to have your order delivered within 4-8 business days (remote locations may take longer).

We will not charge you shipping or taxes on Gift Cards.

To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Sturgeon County Kennels.

If your shipment has a value of less than $200 and does not require a signature, the courier may ‘safe drop’ the parcel on the doorstep. If the parcel value exceeds $200 and/or requires a signature and there is no one available to receive it, a notice card with pick-up details on how to collect your order will be left. Parcel pick-up details will vary depending on shipping carrier.

If you have questions about your order, you can contact us at sckoffice@sturgeoncountykennels.ca or 780-921-3336.

At Sturgeon County Kennels, we stand behind everything we sell.

If you are not 100% satisfied with your Sturgeon County Kennel’s purchase, within 30 days, please return your unused or Manufacturer defective item with your original receipt for a full refund (minus the shipping charge).

  • All returns without a receipt will be credited to your account, at the lowest system price in the last 14 months.
  • All returns with a gift receipt will be credited to your account at the price paid on the gift receipt.
  • Shipping charges for online orders can not be refunded.
  • Refunds will be in the same form of payment originally used for the purchase. If PayPal is used for payment, the item(s) may be returned to our store location to receive a refund.

*Terms and conditions apply.

Terms and conditions

Web Orders: Returns of web ordered products will be accepted at our store with a copy of your packing list that was included with your shipment.